This Global Privacy Policy (the “Policy”) explains how TEAMX & XPIXEL DIGITAL MEDIA CO. L.L.C, a company established and operating under the laws of Dubai, United Arab Emirates (“TeamX”, “we”, “us” or “our”), collects, uses, processes, stores, discloses, transfers, retains and protects Personal Data in connection with its business operations, Website and provision of Services. This Policy also explains the rights and choices available to individuals and our Clients in relation to their Personal Data under applicable data protection laws.
TeamX provides technology solutions and related services, including software development, artificial intelligence (“AI”) and agentic systems, workflow automation, enterprise integrations, cloud services, e-commerce solutions, mobile application development, and website and application design and development (collectively, the “Services”) to individuals, businesses, companies and other organisations that engage TeamX to receive such Services (collectively, the “Clients”).
This Policy applies to Personal Data collected or otherwise processed through our website at https://teamx.ae/, including its associated webpages, features, functionalities and AI-powered chat facilities (collectively, the “Website”), as well as Personal Data processed in connection with our business operations, commercial relationships, communications, marketing activities and provision of the Services, to the extent TeamX acts as a data controller or otherwise determines the purposes and means of such processing.
This Policy applies to individuals who interact with TeamX, including Website visitors, prospective and existing Clients, representatives of corporate Clients, business contacts, suppliers, contractors, service providers, job applicants and individuals who access, use or interact with our Services.
Depending on the nature of our activities and the circumstances of processing, TeamX may act as a data controller or a data processor under applicable data protection laws.
Where TeamX acts as a data controller, we determine the purposes and means of processing Personal Data, including Personal Data collected through our Website, business communications, Client relationships, recruitment activities and other business operations. Such processing is governed by this Policy and applicable data protection laws.
TeamX is established in Dubai, United Arab Emirates, and may provide Services to Clients, businesses and organisations located in different countries. Our Website may also be accessed by individuals from various jurisdictions. Accordingly, our processing activities may be subject to different data protection and privacy laws depending on the nature and purpose of the processing, the location of the individuals concerned, and the territorial and material scope of the relevant legislation.
TeamX is committed to protecting Personal Data and conducting its processing activities in accordance with applicable data protection and privacy laws, including, where applicable, UAE Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data (the “UAE PDPL”) and other applicable data protection and privacy laws and regulations.
For the purposes of this Policy, “Personal Data” means any information relating to an identified or identifiable natural person, whether directly or indirectly, as defined under applicable data protection laws.
Depending on how you interact with us, the nature of our business relationship and the Services we provide, we may collect and process the following categories of Personal Data, where relevant and necessary for the purposes described in this Policy:
We collect and process Personal Data only to the extent reasonably necessary for the relevant purposes and in accordance with applicable data protection laws.
We may obtain Personal Data from the following sources:
TeamX does not generally require individuals to provide Sensitive Personal Data through its Website contact forms, general enquiries or publicly available AI-powered chat features.
Sensitive Personal Data may include information relating to an individual’s health, biometric or genetic characteristics, religious or philosophical beliefs, or other categories of information afforded additional protection under applicable data protection laws.
We request that individuals refrain from submitting Sensitive Personal Data through general Website forms, emails or AI-powered chat features unless specifically requested by TeamX or an appropriate secure submission method has been provided.
Where the collection or processing of Sensitive Personal Data is necessary for a specified and lawful purpose, TeamX will process such information only where permitted under applicable law and subject to appropriate technical, organisational and security safeguards, including obtaining explicit consent where required.
Where Sensitive Personal Data is received incidentally or without being requested, we will handle it in accordance with applicable legal requirements, including restricting access, limiting further processing and deleting or securely retaining such information, as appropriate.
We collect and process Personal Data for specified and lawful purposes connected with our business operations, Website and Services. Depending on the nature of our relationship with you, we may use Personal Data for the following purposes:
We process Personal Data where permitted under applicable data protection laws, including where consent has been obtained or where processing is otherwise authorised or required by law, such as for the performance of contractual obligations, taking steps before entering into a contract, compliance with legal obligations, or other purposes permitted under applicable legislation.
Where additional legal requirements apply to particular processing activities or jurisdictions, we will process Personal Data in accordance with those requirements.
Where processing is based on consent, individuals may withdraw their consent in accordance with applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal or processing permitted on another applicable legal ground.
We may share or disclose Personal Data with third parties where reasonably necessary for the purposes described in this Policy, in connection with our business operations and Services, or where required or permitted by applicable law.
Depending on the circumstances, Personal Data may be shared with the following categories of recipients:
Where third parties process Personal Data on our behalf, we take reasonable and appropriate steps to ensure that such processing is subject to applicable contractual, confidentiality and data protection obligations, as required by law.
Depending on the applicable data protection laws and the circumstances of processing, you may have certain rights in relation to your Personal Data, including:
These rights are not absolute and may be subject to conditions, limitations or exceptions under applicable legislation.
To exercise your rights, you may contact us using the details provided in Section How to Contact Us of this Policy. We may request information reasonably necessary to verify your identity and process your request securely.
We will review and respond to requests in accordance with the requirements and timeframes prescribed by applicable data protection law.
TeamX is established in the United Arab Emirates and may provide Services to Clients, businesses and organisations worldwide. Our Website may also be accessed by individuals from different countries.
In connection with our business operations and provision of Services, Personal Data may be collected, processed, stored, transferred or accessed in countries other than the country in which an individual is located, including the United Arab Emirates and countries where our service providers, technology partners or other authorised recipients operate.
Where Personal Data is transferred internationally, TeamX will take appropriate measures to ensure that such transfers comply with applicable data protection laws. Depending on the relevant jurisdiction and circumstances, these measures may include recognised adequacy decisions, appropriate contractual safeguards, Standard Contractual Clauses or other legally permitted transfer mechanisms.
We will implement appropriate technical, organisational and contractual safeguards, as required by applicable law, to protect Personal Data transferred internationally.
TeamX takes reasonable and appropriate technical, organisational and administrative measures designed to protect Personal Data against unauthorised access, disclosure, alteration, loss, destruction or other unlawful processing.
The security measures implemented may vary depending on the nature of the Personal Data, the processing activities, the systems involved and the associated risks.
We take reasonable steps to restrict access to Personal Data to authorised personnel and service providers who require such access for legitimate business purposes, subject to applicable confidentiality and security obligations.
While we take reasonable measures to safeguard Personal Data, no method of electronic transmission or storage can be guaranteed to be completely secure.
We retain Personal Data only for as long as reasonably necessary to fulfil the purposes for which it was collected or processed, including providing Services, managing business relationships, fulfilling contractual obligations and complying with applicable legal, regulatory, accounting or reporting requirements.
Retention periods may vary depending on the nature of the Personal Data, the purposes of processing, applicable contractual arrangements and relevant legal obligations.
Where Personal Data is required for the establishment, exercise or defence of legal claims, or compliance with applicable law, it may be retained for such additional period as is necessary or legally permitted.
When Personal Data is no longer required, we will take appropriate steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable legal requirements.
Where TeamX processes Personal Data on behalf of Clients as a data processor, the retention, return or deletion of such data will be governed by the applicable Service Agreement, the Client’s documented instructions and applicable data protection laws.
TeamX provides technology solutions that may incorporate AI, automated workflows and agentic systems.
Where AI-powered features or automated systems are available through our Website or Services, we may process Personal Data to provide the requested functionality, generate responses, maintain system performance, resolve technical issues, ensure security and support the operation of the relevant Services.
Depending on the functionality involved, such processing may include user prompts, queries, uploaded content, generated responses and related technical interaction records.
Where TeamX uses AI-powered chatbots or automated systems on its Website to interact with users, TeamX acts as a data controller in relation to the Personal Data collected and processed through such interactions. Such Personal Data may be processed to respond to enquiries, provide information about our Services, improve user experience, maintain system functionality and ensure security, in accordance with applicable data protection laws.
Personal Data submitted through Website AI Features will not be used for the development or training of TeamX’s AI models unless such processing is separately disclosed and permitted under applicable law.
AI-generated content may contain inaccuracies or incomplete information. You should independently verify such content before relying on it for important legal, financial, commercial or other decisions.
Where automated processing involves decisions that produce legal or similarly significant effects on individuals, TeamX will comply with the additional requirements prescribed by applicable data protection laws.
Our Website uses cookies and similar technologies to support its functionality, enhance user experience, remember preferences, analyse Website performance and support other purposes described in our Cookie Policy.
The use of cookies and similar technologies, including the categories of cookies used, their purposes, third-party technologies and available consent and preference management options, is explained in our separate Cookie Policy available on our Website.
For further information, please refer to our Cookie Policy at https://teamx.ae/cookie-policy
Our Website may contain links to third-party websites, applications, social media platforms or other online services that are not operated or controlled by TeamX.
Such third-party websites and services may have their own privacy policies, terms and conditions and data processing practices. TeamX is not responsible for the content, security or privacy practices of independent third-party websites or services, except to the extent required by applicable law.
We encourage users to review the relevant privacy policies and terms before providing Personal Data to third parties.
Our Website and Services are primarily intended for business, professional and commercial purposes and are not specifically directed at children.
We do not knowingly solicit or collect Personal Data directly from children through our public Website for marketing or promotional purposes.
If we become aware that Personal Data relating to a child has been collected or processed in circumstances that do not comply with applicable legal requirements, we will take appropriate steps to address the matter, including restricting processing, obtaining any required consent or authorisation, or deleting the relevant Personal Data, as appropriate.
Where TeamX processes Personal Data relating to children on behalf of Clients in connection with the Services, such processing will be carried out in accordance with the applicable Servuce Agreement, the Client’s documented instructions and applicable data protection laws.
We may update this Policy periodically to reflect changes in applicable laws, our business operations, technologies, Services or Personal Data processing practices.
Any updated version will be published on our Website with a revised effective date or last updated date. Where required by applicable law, we will provide additional notice or obtain consent in connection with material changes to our processing activities.
We encourage users to review this Policy periodically to remain informed about how we collect, use and protect Personal Data.
If you have any questions, concerns or requests regarding this Policy or the processing of your Personal Data, including requests to exercise your rights under applicable data protection laws, you may contact us using the following details:
Legal Entity Name: TEAMX & XPIXEL DIGITAL MEDIA CO. L.L.C
Registered Address: [Insert Registered Business Address, Dubai, United Arab Emirates]
Email Address: [email protected]
Telephone: +971 56 415 5590
Website: https://teamx.ae/
We will review and respond to privacy-related enquiries and requests in accordance with applicable legal requirements.
